Shipping policy
Delivery Method All orders are shipped via Aramex Store-to-Door, a reliable door-to-door courier service delivering nationwide across South Africa.
Delivery Timeframe Orders are processed within 1–2 business days of payment confirmation. Once dispatched, delivery takes 8–12 business days depending on your location. Remote or rural areas may require additional time.
Order Tracking Once your order has been dispatched, you will receive a tracking number via email. You can track your shipment directly on the Aramex website at www.aramex.com.
Shipping Costs Shipping costs are calculated at checkout based on your delivery address and order size.
Delays & Circumstances Beyond Our Control Apex Route SA is not liable for any shipping delays caused by:
- Aramex or third-party courier operations
- Public holidays or high-volume periods (e.g. Black Friday, festive season)
- Incorrect or incomplete delivery addresses provided by the customer
- Natural disasters, load shedding disruptions, or other circumstances beyond our control
While we will always do our best to ensure timely delivery, we cannot guarantee specific delivery dates once an order has been handed over to Aramex.
Incorrect Address Please ensure your delivery address is correct at checkout. Apex Route SA is not responsible for orders delivered to an incorrect address provided by the customer. Re-delivery fees may apply.
Failed Deliveries If Aramex is unable to deliver your order after multiple attempts, the parcel may be returned to us. In such cases, re-delivery fees will be charged before the order is resent.
Contact Us For any shipping queries