Refund policy

Return & Refund Policy — Apex Route SA

Effective Date: August 2026

At Apex Route SA, we stand behind the quality of every product we sell. If you're not completely satisfied with your purchase, we're here to make it right.

Returns You may return any item within 14 days of delivery, provided it is unused, in its original packaging, and in the same condition as received. To initiate a return, contact us at [your email address] with your order number and reason for return.

Defective or Damaged Items If your product arrives damaged or is found to be defective, please contact us within 7 days of delivery. We will arrange a replacement or full refund at no cost to you.

Non-Returnable Items that have been used, damaged through misuse, or returned without original packaging may not qualify for a refund. Sale or clearance items are final sale unless defective.

Refunds Once your return is received and inspected, we will notify you of the outcome. Approved refunds will be processed within 5–10 business days to your original payment method.

Return Shipping Customers are responsible for return shipping costs unless the item is defective or incorrectly sent. We recommend using a trackable courier service.

Contact Us For any return or refund queries, contact us at [your email] or visit wwwapexroute.co.za. We're committed to resolving every issue promptly and fairly.